Reference

Terms & Conditions That Protect Your Account

When you open an account on duatoro, you're entering an agreement that covers everything from how you deposit via DANA, OVO, GoPay and QRIS to how we handle…

Account SecurityPayment TermsWithdrawal RulesData RightsDispute Resolution

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Core Policy Framework for duatoro Players

duatoro Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your agreement with duatoro begins when you register and confirm your account. You must be of legal age where local law permits and provide accurate information during signup. Deposits through DANA, OVO, GoPay and QRIS are processed under these terms, and we retain the right to

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verify your identity before releasing winnings. Account closure, withdrawal holds for verification, and dispute handling all follow the framework below. Where local law permits, access to certain games or features may vary by region. We store your account data, transaction history and communication records for the
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duration of your relationship with us and for a defined period after account closure to meet legal requirements.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH TERMS

How to Reach Us About Policy Questions

Team online

Live Chat

Our support team is available via live chat in the lobby from 07:00–23:00 Jakarta time, Monday to Sunday. We answer policy questions, clarify withdrawal rules and help with account access issues in real time.

Email Support

Email us at [email protected] with any terms inquiry and we'll respond within 24 hours. Include your account username and a clear description of what you need clarified about our policies.

Account Settings

Your account page shows a full copy of these Terms & Conditions plus links to update your contact preferences, review transaction history, and manage your payment methods anytime.

YOUR ACCOUNT PROTECTION

How We Secure Your Data and Rights

Account Verification

Before any withdrawal clears, we verify your identity using the details you provided at signup. This protects both your account and ours. Verification usually takes under one hour for DANA, OVO and GoPay transfers; bank transfers may take up to 2 hours.

Payment Security

Your deposits and withdrawals route through encrypted payment gateways. DANA, OVO, GoPay and QRIS transfers are secured end-to-end. We never store your full card number or PIN; payment data is held by our processors under their own security standards.

Data Retention

We keep your account information, transaction logs and communication records for as long as your account is active, plus 12 months after closure. This supports dispute resolution and meets local regulatory requirements for transaction history.

Withdrawal Rights

You can request a withdrawal anytime your account balance is above our minimum (usually Rp50,000). We process verified withdrawals to your registered payment method within the timeframe you see at checkout—typically same-day for DANA and OVO.

Account Closure

Close your account anytime by visiting Account Settings and selecting Permanently Close. We'll settle any balance owed and send you a final statement within 5 business days. Your data is retained per our retention policy.

Request Your Data

Contact [email protected] to request a copy of your personal data, correct inaccurate information, or ask questions about how we use your information. We'll respond with a full data export or update within 10 business days.

Terms & Conditions FAQ

If we discover your account details are false or incomplete, we may suspend your account and hold any funds pending verification. Always use your real name and phone number so we can contact you if needed and process withdrawals correctly.

You can withdraw any available balance above our minimum threshold anytime. We may hold a withdrawal for up to 2 hours while we verify your identity and payment method. If we detect suspicious activity, we'll contact you before releasing funds.

If you dispute a transaction or believe an error occurred, contact our support team with your account number and details. We investigate within 7 business days and will correct any genuine error or reverse funds where appropriate. Disputes about game outcomes require your game round ID.

We retain your account, transaction history and support records for 12 months after closure to handle disputes and meet legal obligations. After 12 months, we securely delete your personal information unless we're required by law to keep it longer.

You must be of legal age to play where local law permits. Access to certain games or betting features depends on local law—some may not be available in your region. Check your country's rules before signing up.

We use your DANA, OVO, GoPay or QRIS details only to process deposits and withdrawals. We don't share or sell this information to third parties. Payment data is encrypted and held by our secure processors, not stored on duatoro's servers.

If we detect suspicious activity, multiple failed logins, or violations of our terms, we may temporarily suspend your account. We'll email you with details and steps to verify your identity. Serious violations may result in permanent closure and forfeiture of funds where legal.

Terms & Conditions That Protect Your Account

How to Reach Us About Policy Questions

Live Chat

Email Support

Account Settings

How We Secure Your Data and Rights

Account Verification

Payment Security

Data Retention

Withdrawal Rights

Account Closure

Request Your Data

Terms & Conditions FAQ

01 What happens if I don't provide accurate information during signup?

02 Can I withdraw my money anytime, or are there restrictions?

03 What's your refund or dispute policy if something goes wrong?

04 How long do you keep my data after I close my account?

05 Are there age restrictions or regional limits I should know about?

06 How do you use my payment information after a transaction?

07 What happens if my account is suspended for violating the terms?

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