Reference

Legal protections built into your duatoro account

We operate with clear rules so you know exactly where you stand when you deposit via DANA, OVO, GoPay or QRIS, and when you request a withdrawal.

Account security practicesData handling and retentionYour contact and request rights

Explore the Lobby Read FAQ

How we operate and what covers your play

duatoro Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with duatoro, you agree to our terms of service and privacy policy. Your eligibility to play depends on local law in your region. We collect your name, email, phone number and payment details to verify your identity, process deposits and withdrawals,

1
and keep your account secure. We retain this data for as long as your account is active, plus a period afterward to comply with financial regulations. Deposits via DANA, OVO, GoPay and QRIS are processed by our payment partners; we do not store your card or
2
wallet credentials on our servers. When you request a withdrawal, our team verifies your account ownership and processes the payment within the timeframe promised for your chosen method.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US DIRECTLY

How to contact us about legal and policy matters

Team online

Email Support

Send your legal question or policy concern to our compliance team at [email protected]. We aim to respond within 24 hours, Monday to Friday. Include your account email and a clear description of your request.

Live Chat

Open the chat widget in the bottom right of your account lobby during business hours, 09:00–18:00 Jakarta time, seven days a week. Our team can direct you to the right policy document or escalate your question immediately.

Account Settings

Visit Settings > Privacy & Legal within your account to view your stored data, request corrections, or download a copy of your account record. Changes take effect within 48 hours of submission.

HOW WE PROTECT YOU

Data security, cookies and your account rights

Account Verification

We verify your identity using the phone number and email you provided at signup. This step protects your account from unauthorized access and ensures withdrawals go to the right person. Verification happens once per account.

Data Encryption

All communication between your device and our servers uses SSL encryption, the same standard banks use. Your payment details and login credentials travel in encrypted form; we never store passwords in plain text.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your language and lobby preferences. Analytics cookies help us spot technical problems. You can disable non-essential cookies in your browser settings without losing account access.

Data Retention

Account data stays with us as long as your account is open. After you close your account, we retain transaction records and identity verification for seven years to comply with financial reporting laws.

Your Rights Request

You can request a copy of all data we hold about you, ask us to correct inaccurate details, or request deletion where local law permits. Submit via Settings > Privacy & Legal or email [email protected] with your account details.

Withdrawal Verification

Before sending a withdrawal, we confirm your identity and the withdrawal method matches your stored payment details. This step prevents fraud and ensures your funds reach your account safely.

Your legal and policy questions answered

We delete your login credentials and personal preferences immediately. Transaction records, identity verification documents and payment history stay in our system for seven years to meet financial regulations. You can request full deletion where local law permits—email [email protected] with your account email.

Yes. Log into your account, go to Settings > Account Details, and update your phone number or email directly. Name changes require re-verification of your identity; our support team will guide you through the process when you submit the request.

Deposits flow from your wallet or bank account through our payment partner's gateway into our merchant account. We then credit your duatoro balance in real time. We never touch your wallet credentials; the payment partner handles that securely.

Withdrawals via DANA, OVO, GoPay and QRIS usually arrive within 1–5 minutes after approval. Bank transfers may take 1–3 business days depending on your bank. We verify your account and ownership before processing every withdrawal.

Yes. Go to Settings > Account History, select your date range, and download a CSV file of all deposits, withdrawals and lobby activity. This report includes timestamps and payment method details for your records.

We share only what payment processing and fraud prevention require—your name, account email and deposit/withdrawal details go to our payment partners and bank. We never sell your data or share it for marketing. Your game activity stays in-house.

Contact our support team immediately via live chat or email [email protected]. We can lock your account, review login history, and help you reset your password. Report any suspicious withdrawals within 48 hours so we can investigate.

Legal protections built into your duatoro account

How to contact us about legal and policy matters

Email Support

Live Chat

Account Settings

Data security, cookies and your account rights

Account Verification

Data Encryption

Cookie Use

Data Retention

Your Rights Request

Withdrawal Verification

Your legal and policy questions answered

01 What happens to my data if I close my account?

02 Can I change my registered name or phone number?

03 Where do my deposits go when I use DANA, OVO, GoPay or QRIS?

04 How long do withdrawals take after I request one?

05 Can I download a record of all my transactions?

06 Do you share my data with third parties?

07 What if I notice unauthorized activity on my account?

Related Pages